As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). You must provide the name and email address of the third party. Provide a reason and add any information required.
Apple Store Gift Cards are issued and managed by Apple Value Services, LLC and can be applied only to purchases from an Apple Retail Store, the Apple Online Store, or the Apple Contact Center in the U.S.
Your email address will not be published. The Payment & Pricing page describes the various methods you can use to pay for products at the Apple Store. Apple offers in-store pickup for many of the items available on the Online Store. Apple Gift Cards can be used to purchase products and accessories, as well as apps, games, music, movies, TV shows, iCloud, and more. Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. If you paid by a means other than credit card, to (a) invoice you for the difference between the amount that you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, payable in fifteen days from the date of the invoice, and (b), should you fail to pay the invoice when due, institute legal action against you in a court of competent jurisdiction, with the prevailing party entitled to attorneys' fees. . **The above purchases can be made either online, in an Apple Retail Store, or through your Authorized Campus Reseller. But what if what you’re looking to return isn’t an item, but an app that’s just not working. Enter a brief explanation for your refund request and click the “Submit” button. We’ll be as brief as our attorneys will allow. Gift Card terms and conditions are subject to change without notice. And we’re pretty good at figuring that out .
If you’d like us to send you a physical Apple Gift Card by mail, ask the representative helping you. Trust us, we’re building them as fast as we can.
Higher Education Parents - Parents purchasing on behalf of their child, who is a student currently attending or accepted into a public or private Higher Education Institution in the United States, are eligible to purchase. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. More ways to shop: Find an Apple Store or other retailer near you. In addition, school board members who are currently serving as elected or appointed members are eligible. Provide a reason for the refund request and add some information to help define the problem in the box underneath. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. Refunds on products purchased from Apple using an Apple Gift Card (or previous generations of Apple gift cards) will be issued to you as an Apple Gift Card by email. Get a refund from iTunes using the website. Price protection is only available for up to 10 units of a particular product. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Despite being digital, apps, eBooks, music, movies or games are still classed as an “item” and have many of the same legal rights as physical goods. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products. The Apple Store sells and ships products to end-user customers only. For more information about Apple Gift Cards and how to redeem them, as well as how to redeem previous generations of Apple gift cards, visit the Payments & Pricing page. I’ve had troubles getting approved for a refund. When it comes to physical Apple products, purchased either from the online store or a physical Apple store, buyers get 14 days no quibble refunds for anything, for any reason. If you have the patience, Apple lists your rights in its Terms and Conditions. . On the next page, you’ll see instructions for how to complete your return. Should Apple not offer to the general public the specific products that you purchased at the Apple Store for Education, your credit card will be charged or you will be invoiced the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the closest equivalent goods at the Apple Store, in effect on the date that you placed your order. In this case, there’s likely a problem with your payment method, so check that out first. Total product quantities remain the same regardless of where your purchase is made. Provide your contact information and select Continue to submit your return. I’m being charged so much for things I don’t even know what I’m being charged for. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it. You should be notified of which once you hit Submit. You can review items eligible for return at this time. Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. Faculty, Staff and Students purchasing from the Apple Store for Education Individuals will be allowed to purchase the following quantities of product per academic school year. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full. Products can be returned only in the country or region in which they were originally purchased. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty. This is why Apple asks for specific information regarding your request for refund- so they can work towards improving the experience and preventing this from happening again. Apple has a specific list of reasons why you may want to refund a purchase. You will be transferred to the Apple website where you may have to sign in again. Desktop: One (1) may be purchased per year, Mac mini: One (1) may be purchased per year, Notebook: One (1) may be purchased per year, iPad: Three (3) may be purchased per year, Software: A maximum of two (2) per software title may be purchased per year. The refund policy at Apple seems reasonable. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. Nearly everyone has purchased a app for an allegedly compatible device, only to watch it spin it’s loading icon endlessly while nothing happens.
Learn more. Once we receive your item, a refund is initiated immediately. Use of a Gift Card is governed by the laws of the State of Virginia. okay, we made that last one up). We will, however, work with you to ensure a smooth delivery. Products paid for using your Apple Account Balance will be refunded to your Apple Account Balance. The exact refund policy depends on where you live. Wireless carriers have different service-cancellation policies. Really. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations. At this point, it’s a waiting game. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.). Keep them close; they’re valuable and can be redeemed by whoever finds them. Products purchased online from Apple will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. We understand, however, that sometimes a product may not be what you expected it to be. Those eligible to purchase from the Apple Store for Education Individuals include faculty, staff, students and parents as follows: K12 - Any employee of a public or private K-12 institution in the United States is eligible, including homeschool teachers. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
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