Within one day an agreement was reached between Steve Kraus, Sewell Manager and Gainsco Insurance and my car is now being repaired. He quickly got us in the queue and then arranged a Lyft ride back to our residence in Garland, over 20 minutes away. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they?? He even made sure we were comfortable with food and drink. Lexus has been a favorite car of mine for the past 20 years. Nick's personality and attitude is the only reason we decided to go ahead with the vehicle inspection. We didn't have to play the game to get the price we needed on the car we wanted...HE did it ALL! No hassle, no hidden costs or agendas. Terms of Service | Privacy Policy | Do Not Sell My Information. Taking the Stress and Pain out of Car Shopping. Thanks also go to Fernando Meneses for the initial estimates and supplemental requests to Gainsco Insurance. I accidentally left my handicap plaque in our old car and he found it and mailed it to us!! The Lexus experience was excellent. We were at our wit's end and had decided if it didn't happen at Sewell, then we were just going to give up! I went here after experiencing terrible service from a dozen other dealers within the area over the last week and then I hit the jackpot. Thank you Tony Ortega and the MB Plano team! I'd highly recommend Carvana for selling your cars! Edgy. I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. TOTALLY different than the GAMES we had been playing everywhere else!!! We were upside down in our Lexus IS250, and although I LOVED it, I was ready for an SUV. I traded in my 2016 RC350 and 2018 NX300h for a used 2016 RX350 Base model with 19,000 miles on it. Thank you Sewell for being there for me. You will never be disappointed with the whole experience when you buy with David!!! © 2020 Cars.com Thank you!! There are a few reasons why this might happen: After completing the CAPTCHA below, you will immediately regain access. I love the sporty look and get compliments all the time. Carvana-Touchless Delivery To Your Home Review. (I'm so happy with my purchase and want to share my experience so I'm posting this review on more than just Yelp...) I can go on about the purchase experience... how surprised I was to find myself (for a change) in a car dealership feeling happy and human... but that can be personal to me so I'll stick with the Facts: When I called and asked for Tony Ortega I was told that he's with a customer and that within 20 minutes I'll either get a call back from him or from another MB professional. Janet - 2017 Nissan Pathfinder. I initially brought a used 2017 Audi Q5 in for a purchase inspection, from another dealer. Will go back and will recommend to others. I needed another family car and this one had 7 seats. It has good quality to it and offers most of all the features I'd expect in a luxury SUV. Shop millions of cars from over 21,000 dealers and find the perfect car. The vehicle couldn't be properly checked out because regular things like remote etc were not working. Smile ear to ear. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. The conditions of sale was somewhat challenging due to the condition of the vehicle. The only downside to the vehicle is the multimedia system. Hola hoy fui por primera vez al dealer Dodge en 11550 Lyndon b Johnson fwy Liz Pérez ⭐⭐⭐⭐⭐muchas gracias por la gran amabilidad y dedicación a su trabajo desde que llegué el servicio exelente recomendado . Thanks Carvana! The facility is top notch with a comfortable waiting area and good wifi as well. She was very helpful and walked me through the process. 12,710 listings starting at $3,900, 816 Great Deals out of Other than routine maintenance, I only needed to replace front brake pads once, and a rear shock. TrueCar does not broker, sell, or lease motor vehicles. I was so disappointed. Save cars. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. The accessories and perks of owning this car makes the price worth it. Next, I entered in all of the information about the van I was trading for the Pathfinder. It is a very comfortable and reliable car. The car surpasses my expectations !!! The safety features that come standard are amazing. We didn't hash out a final deal but the experience was great with no pressure at any time. Overall, I'm happy with my RX. Drives and rides smoothly however there is a bit of hesitation during take off. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. By accessing this website, you agree to the TrueCar Terms of Service and Privacy Policy. The key words there was 'check it out'. I went from an Audi A5 to a Rx350. We analyze millions of used cars daily. It was worth the switch. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. I have to do a post car wash/car wash to get rid of all these water marks . The salesman (Jolly) was understanding, but the manager (Steve) didn't want to fix anything else on the vehicle. Contact Meets my needs well and is well crafted and reliable. The 5* is to show appreciation for the commitment to customer satisfaction. This car met all my needs. Shop millions of cars from over 21,000 dealers and find the perfect car. This is my second RX350. All rights reserved. It was a very smooth, pain-free process. He assisted me in doing what I wanted to do to check out the car, rather than what HE wanted to do, like some salesmen have done to me in the past at other locations. As I understood it, the vehicle was a trade-in that had not gone through the regular service and sale readiness. Yeup, it was just like that. My husband told me about Carvana from a commercial ad he heard/saw. You're using a VPN or privacy software often used by attackers, You're a power user moving through this website with super-human speed, Vous êtes connecté à un VPN ou vous utilisez un logiciel de confidentialité souvent utilisé par les attaquants, Votre comportement a été identifié comme suspect en raison du taux ou du volume des pages consultées. I could dictate pricing ranges that were suitable for me. ?absolutely no surprises. He told me straight-up everything I wanted to know and I was able to make a great deal and drive away that day, quickly, in my new (new to me) car. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. My selling experience from being contacted by buyer to getting the check took just 10 days! A true luxury experience! 470 Great Deals out of Between my husband and I we have bought 4 Lexus. Overall very satisfied with the experience and if you are in the market for luxury and sport vehicles I would recommend them. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. Comfort and style with this vehicle is great. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle.
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