", Tri State Stone is a full-service natural stone company serving clients across New…, "My water heater went on me a few weeks ago and I started calling a few places for…". I just had to tell you"See, they recently put the meters outside the house so one... he could have just done it.Second, this guy was the most polite and understanding guy that there is. Yelp users haven’t asked any questions yet about Elizabethtown Gas Company. Elizabethtown Gas, Elizabeth, New Jersey. (First and Last Names are not required to match the name on your Elizabethtown Gas account.) Gas Leaks 800.492.4009 Click or tap below to contact us via message or phone. Especially since this was my 3rd appointment. After much yelling and screaming and me reminding them that they turned off my gas for no reason in December with a pregnant wife at home, they agreed to make an "exception" and send an emergency technician within four hours to turn it back on. The technician who came to read the meter for the previous owner's final bill was under the impression that he was there to turn my gas on instead. I have written to the company and they don't seem to care. Nonetheless they said they could only make it August 3 which is a Friday. Now, you would normally think this would be a bad review starting this way but listen, the guy shows up at the door and asks to talk to me being polite to my wife. float:none !important; text-align:center; Convenience fee when paying with a credit or debit card: Call 811 before you dig – it's the law! "Absolutely phenomenal!! } Elizabethtown has something to offer for everyone, whether you are doing business, visiting or living here. Everyone boycott them and pay via check and snail mail. My gas was turned off during summer , must admit I was juggling bills, I had to let it go for a month or two. With no notice. Last couple of months my bill was only $20 or so so I'm paying almost 15% in service fees just to pay my bill. margin-left:28em; When I have an appointment I call and make sure that they are coming since I have someone waiting in my apartment for them while im at work. Shame shame. Let them wait for their $. yea, that is an understanding company2. text-shadow: 1px 1px #000; 1.7K likes. No manners!All in all, I'm going to assume he did his job as he did check for any possibly dangers and said we would be okay. Now keep in mind/ I've been home all day with my husband and or baby. So I'm torn because when I called, the customer service was great. Its getting cold but mostly I'm hoping my pipes don't freeze.Mid NJ resident. margin-left:-2.5em; } Pay-by-Phone . I get to the door and he just said "They sent me to turn off your gas. } Please remember that representatives of Elizabethtown Gas will never ask for personal or credit card information over the phone. Due in no part to our own actions. We are happy to help you. Anyway, once I was finally set up they assured me there would be no disruption in service, however I had a bad feeling and I was right. Find more Utilities near Elizabethtown Gas Company. I did appreciate that. ( my door bell works. ( reason being is my husband works all week and the days that he can be home won't work from 12 but from 2/3 ). } He was instantly like a brother. I picked the hours between 12-4 because I was at work till 1. They have yet to come out to turn it back on and I'm freezing with 2 kids in my home. Enjoy the convenience of paying your bill 24/7/365 over the phone with our automated phone system. Even their employee said the meter was high for the size of the home.We requested the meter be tested, which we were told would take 24-48 hours. This company should be shut down for illegal, unethical practices. They never sent us a final bill. margin-top: 1em; If you would like to speak with a Customer Service Representative about a Payment Arrangement on a pending or past due balance, please call 1.800.242.5830, Monday through Friday, 7a.m.-8p.m. Not ready to sign up for My Account right now? .slick-track div:nth-child(5) h1 { So now I have to wait u til August 13 " Monday " ( one week alter ) to wait on them to turn the gas on between the hours of 7:30 an-12:00 pm. If only he was as courteous as the representatives I spoke with on the phone. Elizabeth town has told us to file a homeowners claim. ul.slick-dots, .slick-next.slick-arrow , .slick-prev.slick-arrow { bottom:15px !important; I find it unacceptable that I must use Western Union to pay the bill. But the more you experience your home with natural gas, you start to feel an even deeper connection. We called to inquire what had happened and to tell them we needed the heat turned back on immediately. Nonetheless they said they could only make it August 3 which is a Friday. So now I have to wait u til August 13 " Monday " ( one week alter ) to wait on them to turn the gas on between the hours of 7:30 an-12:00 pm. But he was rude every chance at communication. You will eventually be responsible for previous tenants gas bills, or you will need to fax information plus eventually end up having to put up a deposit on any new account which could take a week or more to eventually clear anyway. She asked very specific questions about the situation I worried about and even brought up other areas that night be a cause for concern. state.nj.us/bpu/assistan…Hopefully with enough complaints, the Board will be forced to investigate and with any luck a change may be made. PSE&G is currently being investigated because they cut power to a sick woman who ultimately died in July of this year. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. In the winter. .slick-track div:nth-child(2) .btn-info { Charging their customers $2.95 per transaction (6x the price of stamp) for the privilege of paying online via Western Union is a low blow. They didn't ring the doorbell neither did o receive a call. Staffing limitations and delivery/processing delays may slow the posting of payments delivered in-person to our Customer Service Center Drop Boxes. This action broke a $326 valve inside the furnace. Gas Leaks 800.492.4009 I have to be begging these people to have their technicians to always have text or call me and ring my door as well. Now here's the part that is too ridiculous to believe: if a technician arrives to turn gas on and it is already on, they are required to turn it off. Payment amount: $1,501 – $10,000: $10.00 per transaction .slick-track div:nth-child(2) .item { background-size: contain; Trying to get them to transfer service from the previous owner of my new house to me was a headache that required many phone calls and a lot of "I'm sorry, there's nothing I can do" (you'll get used to hearing that if you ever have to deal with them.) Elizabethtown Gas Customer Service Center locations: 296 State St and glad that they have a store with an awesome staff. Make a quick, one-time payment online. He was extremely RUDE, unpleasant, acted as if he did not want to be there, disengaged with all of the concerns that we're explained, and clearly did not want to do his job. I am glad I paid the gas now knowing I am helping pay your salary. Please consider alternative payment options posted above. I just had to tell you". Pay with your checking or savings account and a $1.99 service fee applies. no credit hit. They answer and tell me that they had called ALL THREE NUMBERS, me, the person in the apartment, and the person in charge of the maintenance at the complex. If I were to move and was between 2 houses I would choose the one Elizabethtown Gas DID NOT service. Very inconvenient. I sent Junk Rat away. It took 3 visits from our tech to realize what happened. } margin-left: -2.75em; } I encourage every single person who has had a complaint against Elizabethtown gas to file a complaint with the Board of Utilities. Monitored: Mon - Fri; 8AM - 5:30PM. We are happy to help you. Payment amount: $1,501 – $10,000: $10.00 per transaction Did not even ring bell (or) call.I called the gas company and they claim that their technician showed up at the door. Yup. I appreciated hee concern and the fact that she sent someone to check my building out immediately. Wish I could switch to PSEG but they are not allowed to provide gas in my area. We moved. I called Junk Rat first. In reading all of the reviews before me, I realize I'm not alone. A job I'm sure only takes 5 minutes to do. } .slick-track div:nth-child(7) .btn-info { Isn't that fraud? Click or tap below for further information on utility pipeline markouts and pipeline safety. thanks again JT!!! Visa, MasterCard, Discover, or American Express accepted. An email, bill or phone call would have been nice. Elizabeth town has told us to file a homeowners claim. .slick-track div:nth-child(2) .btn-carousel { Due not to our credit or anything wrong that we did, our gas / heat was shut off WITHOUT ANY NOTIFICATION. Click or tap below to contact us via message or phone. } I called and they scheduled me for an all day appointment ( they claimed the all day appointment was from 8am-4pm ) again I stayed home. It took 3 visits from our tech to realize what happened. I had to give at least 1 star to post this rating, otherwise I would have given a -5 * rating.Elizabeth town gas is the worst utility company ever. Ive been dealing with someone from elizabethtown gas...her name is aurora..she is a heartless women..my gas was turned off and rightfully so but my bill was 1800 and i couldnt pay it..i have 2 small children who went without hot water, a stove, and heat..we been without it for 40 days and even after not paying all my rent and given the gas company $1500 she still wont put it on until i pay at least another 271...thanks for your help aurora...karmas a bitch. Been a tmobile customer for 10 yrs. We have a baby, and this was done in December as the temperature hit the lowest it had been all season. Can't find what you need on our site? With a baby in the house. Read More, .slick-track div .btn-info { I'm paying rent but cannot move into my space. Elizabethtown Gas reminds you to be cautious of phone scams. UGI Utilities, Inc. is a natural gas and electric utility serving ~700,000 customers in 45 counties in Pennsylvania and one county in Maryland. Or, pay with your credit or debit card with a convenience fee. WE DID NOT EVEN KNOW WHAT THE PROBLEM WAS FOR A FEW WEEKS. border:1px solid #fff; color:#fff; background-color:#f16609; So I'm torn because when I called, the customer service was great. Now keep in mind/ I've been home all day with my husband and or baby. Offices are open from Monday through Friday, 8:30a.m.–1p.m. The person that they sent out to our building on the other hand was a completely different story. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. I appreciated hee concern and the fact that she sent someone to check my building out immediately. Payment amount: $1 - $1,500: $1.99 per transaction
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